Bintan Lagoon Resort Lagoi, Lagoi
About the Hotel
Bintan Lagoon Resort is a luxurious tropical retreat offering 473 well-equipped rooms. The resort features two championship golf courses alongside a private white-sand beach that extends over 1 km. Conveniently, it is accessible via a private ferry terminal and is located 20 minutes by car from Bintan's Bandar Bentan Terminal.
Location
Bintan Lagoon Resort is located on Pasir Panjang Beach, enveloped by lush gardens and a 310-hectare property. Accessibility is facilitated through high-speed ferries from Singapore, primarily departing from Tanah Merah Terminal. Notably, guests arriving from Bandar Bentan Terminal are offered complimentary transfers, enhancing convenience.
Rooms
All guestrooms at Bintan Lagoon Resort are equipped with air conditioning and flat-screen cable TVs. Guests will find private bathrooms with bathtubs, complimentary bottled water, and free wireless internet access. Upgraded units include marble bathrooms with jetted bathtubs and separate showers, reflecting modern luxury designs.
Eat & Drink
Bintan Lagoon Resort offers five onsite restaurants serving a variety of international cuisines, including Asian, Indian, Japanese, and Western dishes. The Fiesta restaurant hosts buffet breakfasts along with live music events and performances by comedians. For lighter fare, the Terrace Sports Bar provides drinks and viewing of sports events on five large TV screens.
Leisure & Business
The resort features two large, freeform pools, one with a swim-up bar and another with a waterslide. Guests can engage in numerous recreational activities such as archery, jet skiing, and banana boat rides, as well as unwind at Kedaton Spa, offering massages and body treatments. The Great Hall accommodates meetings and conferences with facilities for up to 1,300 guests.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Free Wi-Fi
- Parking lot
- Safe deposit box
- 24-hour reception
- Elevator
- Gift/Newsstand
Sports & Fitness
- Fitness center
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Airport shuttle
- Room service
Dining
- Restaurant
Children
- Game room
Spa & Leisure
- Swimming pool
Room features
- Air conditioning
- In-room safe
- Mini-bar
- Sitting area
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- Telephone
- AM/FM alarm clock
Room decor
- Parquet floor
Location
Reviews and Ratings
My stay at the hotel was a bit mixed. While the rooms were old and rundown, they were at least clean. The service was friendly and helpful overall, but there were some communication issues. The location was not ideal due to ongoing construction nearby, but it offered opportunities to explore with provided drivers. The dining experience was average with a limited selection, and the facilities were sufficient. However, the value for money could be better.
My stay at the hotel was a mixed experience. The rooms were comfortable and nicely furnished, offering a great view of the swimming pool and the sea. The buffet breakfast had a good spread, although the rooms could have used a 'spring clean'. The service was a bit of a rollercoaster; while some staff members like Cica W were very nice and accommodating, others seemed disinterested and inattentive. On the bright side, we were pleasantly surprised with a complimentary Jazzy Brunch due to our return ferry schedule. The location was fantastic, right beside the sea with a vast private beach, and lush green surroundings, perfect for exploring the area or just relaxing by the pool or the beach. Dining options were varied but not really value for money, with added service charges and taxes making the experience less enjoyable. The hotel's facilities were adequate but could be improved in certain areas.
I had a mixed experience at the hotel. The west wing room was very comfortable, but it had a strong musty smell. Housekeeping was excellent, but the initial view of a wall was disappointing. The service was a bit lacking at the pool, but the staff were lovely overall. The location was fantastic for a vacation but pricey for transportation. Dining had tasty options but felt chaotic and overcrowded. The facilities were decent with some room for improvement.
The hotel could use some improvements, as the rooms are not modern, small, and in need of revamping. Unfortunately, my stay was disrupted by ants and a moldy smell. On the bright side, the service was exceptional, with staff going above and beyond to assist us in various activities. The location, albeit under construction, felt safe but somewhat remote and pricey for transportation. The dining experience was a mix of chaos and good food options. The facilities were average with room for enhancement.
I had a mixed experience at the hotel. The rooms in the west wing were very comfortable, and the housekeeping was excellent. Unfortunately, I was barged in by one of their staff, and the rooms are a little old and desperately need renovation.
The hotel rooms weren't soundproof enough to isolate noises from adjacent rooms and weren't made up until 6 pm, lacking balconies and being a bit far from the beach and swimming pool. The service was friendly and courteous, but some staff members were untruthful. The location, while beautiful, was inconvenient, requiring expensive taxi rides to access local life. The dining experience was good but crowded. Overall, the facilities were well-maintained, but extra care was needed to avoid mishaps.
The hotel's location is fantastic, just a short walk from the beach and surrounded by great dining options. The rooms are in desperate need of refurbishment, showing signs of age and wear, especially the 'mattress and bolsters' corner with cracks and mold all over the floor. The service is a mix of unfriendly and approachable staff, with warm and helpful individuals standing out. The location receives top marks for its proximity to the beach and cleanliness, but there are some issues with cleanliness and maintenance quality. The dining experience lacks variety and better organization, with mostly Asian options and some chaos during service. The price might not always match the value given the facilities' condition.
I really liked the hotel's location and the helpful staff. However, the rooms are old and in need of revamping, and some service was not up to par. Overall, it's a decent choice but has room for improvement.
I had a mixed experience at the hotel. While the room was spacious enough for us to stay in while they got our villa ready, the service was not up to par. Location was a bit old but had excellent views overlooking the sea. The dining situation could use some improvement, even though the facilities were decent.
